HP Reverb G1 & G2 issues with AMD 6900XT (PowerColor Red Devil)

[Marco176]

Hi,

I have a BSOD problem with my G2 upon connecting the DP cable to the GPU my system instantly freezes and after that shows a BSOD with Stop Code MEMORY_MANAGEMENT. To rule out a headset problem I tried my dad's G1, with that headset the system doesn't crash but both the screens stay black.

Ultimately I fired up my old Dell Visor WMR and it worked. Curious fact is that the Visor has a HDMI plug and the G1 & G2 obviously only feature DP plugs. Both the G1 and the G2 worked perfectly on my 2080Ti. Could this be a similar driver issue as what AMD had fixed for the 6800 (XT) in the current driver?

AMD 5800XT

MSI X570 Tomahawk

Powercolor 6900XT Red Devil

32GB G.Skill F4-3600C15 @ XMP speed

Came from a 2080Ti which had no problems running the G2. After switching GPU's I ultimately even re-installed my W10 to ensure no "left-overs" would interfere with the G2. If I install the AMD GPU driver while keeping the G2 plugged in (i kept it plugged in during the whole W10 installation and first few Windows Update cycles) the driver installer flashes the screen briefly and after that the system reboots.

If I unplug the DP cable of the headset while installing the AMD GPU driver the installation finishes successfully, however as soon as I plug in the DP cable a BSOD appears with stop code MEMORY_MANAGEMENT. I'm utterly disappointed because I already sold my 2080Ti...

[Echo_Lake]

@Marco176

Thank you for posting on the HP Support Community.
 

Apologize for the inconvenience caused. Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Marco176]

@Echo_Lake

Thank you for your reply. I'd like to point out to you that I'm also working with AMD support to solve this issue. The ticket number at AMD support is: 8201047628. Please contact them to solve a possible driver issue with the G2. I will see if the serial number will be accepted on the support site and try to also create a ticket for HP support.

Please solve the issue 😉

[Echo_Lake]

@Marco176

Thank you for posting back. 

Not to worry! contacting our support should be able to resolve this issue. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

[Marco176]

I'm sorry (mostly for myself lol) but HP support was very helpfull, but unable to solve the issue or make comments about when the issue will be resolved by either AMD or HP. I had a great phonecall but no solution sadly.

I had a little hope when I noticed a new optional driver for AMD GPU's today but after installing it there was no change, still a BSOD with the same STOP code and none mentioning a "known issue" for the combination of some 6900XT's and G2's. But hey 2021 is still a long year 😉 /sarcasm off

[Echo_Lake]

@Marco176

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

[Marco176]

Hi @Echo_Lake, 

I did request that while being on the phone with HP Support but they said it wouldn't make a difference because they can't solve the problems. I hope I receive a 3080 soon so I can leave this crap behind. It's so frustrating that these two top-end products suffer from incompatibility even though AMD and HP have such a great collaboration.

[Marco176]

A little update, I ordered a Gigabyte RTX 3080 Vision OC which I installed this afternoon, after installing the Nvidia drivers the G2 worked plug and play. HP WORK with AMD for a fix, I'm utterly dissapointed about this...