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02-06-2021 03:35 PM
I have had my G1 for over a year and it has been superb for my VR sim racing, with no problems at all until yesterday when mid game one eye went black, then both, then it came back properly in both, then did it again 5 mins later so gave up and tuened it off. Today I tried it again and got a different problem - like a million specs of glitter flashing and sparking all over the view inside the headset. What I found was that by applying pressure to the lead connector by my ear that the sparkling could be made to disappear or get worse but as soon as I left if alone there is just a general background multicoloured sparkle across the whole view. Then to make it worse the headset did the going black one eye/two eyes thing again.
I know the connector has been identified as a weak spot and I have used the stabiliser clip to strengthen it since setting it up. Can this be resolved with a new cable or is it the headset failing? Obviously only using the headset for seated gaming it hasn't had a rough life at all so I am really disappointed as it has been so good till now.
Any suggestions gratefully received.
02-10-2021 04:03 PM
I've got almost exactly the same problem. And I also only use the headset for seated gaming. The problems just cropped up in the last 30 days or so. I've tried a lot of things but suspect this is a cable problem. Unfortunately the G1 cable seems to be hardwired to the headset so - unlike the G2 - there's no plug to reseat. Wish I had some suggestions for you but I've tried every suggestion I could find. I see a lot of similar complaints so I wish HP would comment on this.
02-11-2021 01:26 AM
Welcome to HP Support Community
I understand your concerns
Unfortunately this is a hardware issue which cannot be fixed remotely
I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
02-16-2021 11:21 AM - edited 02-16-2021 11:22 AM
UPDATE - POSSIBLE FIX. Just in case this helps anyone. I heard a lot of theories that the G1 intermittent blackouts had something to do with the audio signal interfering with the video signal. Some people claimed that reducing the volume of the audio cured the problem. Reducing the volume did not work for me. In fact, even completely redirecting the audio to separate headphones did not fix the problem.
I was desperate because the headset was blacking out every few minutes. It was almost unusable.
Finally I decided to remove the headphones completely from the headset. That was five days ago and it hasn't blacked out even once since then under heavy use. I can't be certain this was a fix but so far so good. Of course it is a minor PITA to use separate headphones but the RMA process sounds far worse.
02-16-2021 12:09 PM
HI@Astrodoof, Welcome to the HP Support Community!
Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
Keep me posted. Happy to help!
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