HP Reverb G2 Cable Problems

[Pete1261]

Hope I am in the right place here. I have a Reverb G2 VR headset, which I was very happy with until last week (It’s a beautiful headset with superb picture quality.) I bought this VR Headset in the end of January 2021, and like I said it worked beautifully till last week. What happened? The graphic card prices fell to a level where you could finally buy one, without having to sell your kidney or mortgage your house. I upgraded from an AMD Radeon RX 480 to an AMD Radeon RX 6800 XT. A beast of a card. In doing so, I also had to upgrade my power supply from 630W to one with 850W. My processor is an I7-7700K from Intel. I think it´s a good, but maybe not the most high end system. The new Card I needed for the Microsoft Flight Simulator 2020, which my RX 480 just could not handle. The RX 6800 XT sure can. But the whole thing also has its negatives. My G2 now does not seem to work anymore, at least not right away. The screens of the headset remain black when I start the mixed reality portal, or there is a really bad flickering. The sound is there - no problems. After asking google about the flickering, the advice was a firmware update of the Headset, which I did without any problems. It´s easy to do. That did not help with the problem. Doing some more online research it became clear that the cable is the culprit, which HP resolved by bringing out a new version of the cable - V2. This was apparently replaced free of charge to all users that reported it while under warranty. But what about those users that only discover it out of warranty, because they change something in their computer system? You basically have a hidden defect (or ticking timebomb) which you know nothing about, because your Product works just fine. But please do not change anything in your system! You were lucky until now that the faulty V1 cable even worked. I can after doing a lot of unplugging replugging and changing of the USB Ports to eventually get the headset to work perfectly ok, but that is not a state I want to live with and most likely no one else either. I called HP here in Germany, and they said to mail in my Bill/Reciept and they would check if there is still guarantee on the Headset, and then they can send me a new cable. Answer I got back, is that the guarantee has expired, but I can get the cable as a spare part in the HP store... Yeh, right - discovered a hidden defect, and I am now supposed to shell out 124 EUR to get my headset (which is perfectly fine but just has a faulty designed connection cable) to work again… Does anyone have any idea on how to get my V1 cable to maybe work without all the plugging/unplugging? Tried all my USB Ports, also tried a USB PCIE Card, and a powered USB Hub. All no success. The only way to get things working is to spend 5 minutes plugging and unplugging things, changing ports, restarting the PC a few times, changing the display port – basically going crazy till at one point it just works. Having no idea what I just did – meaning there is no fixed order that I can repeat every time. All help would be thankfully accepted. Maybe someone from HP is reading along? It´s no state to leave customers in. If you know you have a design flaw, then at least help all the customers out that are having problems whether guarantee or not (at least to the first buyer/owner.) Or at least cover it the normal 2 years guarantee which I should still be in.