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‎02-25-2023 02:28 PM

HP Recommended

I've had the Reverb G2 for about 8 months now and it's been working great. I haven't changed my system at all and a couple of days ago, all of a sudden the right eye display goes black for 2-3 seconds, both displays go black for 2-3 seconds and then both displays normal for a couple minutes. This repeats over and over every couple minutes. I've tried everything I can think of to resolve this. I've uninstalled/re-installed Mixed Reality, made sure all drivers are up to date, tried various USB ports and power outlets.... no improvement. I've read somewhere turning down the sound can help, it did nothing... Is the unit failing?

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‎02-25-2023 02:30 PM

HP Recommended

It would also be helpful if HP would recognize the G2 serial number and let me contact support as well, but this information is impossible to find!

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