HP Reverb G2 Errors (7-14, 4-1 or audio stutters/drop/switching) - Resolution Here!

[Paul_LondonLad]

Contact (call) HP Business Support and request the replacement of your current cable to the latest revision of cable (under warranty)

Explicitly ask for:

• Part Number: M52188-001
• Part Description: SPS-CA ACTIVE 6M BLACK /W SWITCH

This is larger and has a power switch, and 'should' resolve your issue 🙂

Photo of both cables (larger one being the newer revision of cable)

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The long story (especially for AMD USB Chipset users)....

For those with HP Reverb G2 VR issues (errors like 7-14, 4-1 etc.) or audio dropping in/out, USB power issues (not powering the headset) then please contact HP Support and request the updated revision cable.

#1.

• Part Number: M52188-001
  Part Description: SPS-CA ACTIVE 6M BLACK /W SWITCH

This has resolved both my audio dropping in and out (switching), AS WELL as all of the USB-A and USB-C issues (wouldn't power the G2) to my 'ASUS ROG Strix X570-F Gaming' motherboard.

Now, if supply is an issue to the country where you reside and you have the AMD X570 chipset then HP will also supply you with:

#2.

• Part Number: M44588-001
  Part Description: SPS-USB Hub & USB Dongle Kit

This also resolved the power issues and audio issues of the G2 with USB ports that might not be powering your G2

Summary:

1. For ALL (irreverent of chipset) users experiencing issues with errors (7-14, 4-1 etc.) / audio switching(drop out) then I recommend explicitly asking for the updated cable (#1 above).

2. AMD X570 chipset users (not applicable to other chipsets), you can also ask for the HP USB Hub & USB Dongle Kit (#2 above). However, if you receive #1 then you technically don't need this. I'd therefore request this if #1 isn't available due to back order (as this will work with the original cable)

Photo of both cables (larger one being the newer revision of cable)

Hope that helps

[praveenbv]

Hi@ Paul_LondonLad,

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side, menu click on to see more. 

3. Select set up controllers. 

4. In the settings screen, you now see, click add Bluetooth or another device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

 Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Paul_LondonLad]

Hi @Praveenbv,

While I appreciate the reply, my post was a solution to other users out there encountering the issues (especially for the AMD users with the known AMD USB issues), which reduces, if not eliminates the most reported errors (7-14, 4-1, etc.)and issues (audio stutter / drop outs / audio switching) . And, yes, while the latest motherboard BIOS is something that should also be recommended it's not always the final resolution.

You can review my case for a deeper understanding: HP Case Number: 5069274737

[praveenbv · Accepted solution]

That's great @Paul_LondonLad Happy to hear that.  

Please mark the public post as ACCEPTED SOLUTION as this will help other community members to find a solution.  

Have a great day!  

[Anthonytlau]

How can I get in touch with HP support? For some reason when I enter my serial number it just comes back and says unable to verify warranty and doesn't give me any way of contacting support. I am having issues as well.

[Paul_LondonLad]

An official HP representative has posted something official via a reddit thread

https://www.reddit.com/r/HPReverb/comments/oyk6xd/revision_2_of_the_reverb_g2_cable_and_all_the/