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03-09-2021 04:36 PM
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Sometimes during the resume process, the video card cannot establish a connection, so unplugging the USB Type-C from your PC and plugging it back may help to establish a connection. If the headset still has trouble waking up, reboot the system. If the issue persists, try using a different USB port.
You can refer this HP document for more assistance:- Click here
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03-11-2021 08:39 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
This issue may be fixed by unplugging and plugging the headset cables from the PC (making sure they are fully seated), or rebooting. If the issue persists, please make sure that system drivers are up to date.
- Make sure that the most recent drivers are installed for the headset and USB controller.
- Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device. See example below:
- Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
- Use the included USB-C to A adapter to try different ports.
- Try plugging the headset in through a USB Hub to the computer.
NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2 devices. If you are unable to connect your device after check all the available ports, please contact HP Support.
Hope this helps! Keep me posted for further assistance.
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