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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Reverb G2 Virtual Reality Headset
Microsoft Windows 11

I bought that HP reverb g2 headset at 10/12/2021

I hadnt any issues, it was work as should, but couple of days ago i got error code: 4-1

The headset havent light at all nothing, I heard the problem the first gen cable, i can claim a gen 2 cable, i tried call but unfortunatelly it wasnt succesful.

So this case how can i get a cable ? this headset still under warranty.

1 REPLY 1
HP Recommended

Hi@Andras222,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset and looking for a replacement cable.  This issue may be fixed by unplugging and plugging the headset cables from the PC (making sure they are fully seated), or rebooting. If the issue persists, try connecting the video cable to a different DP port.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:   

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below. 

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.   

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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