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Pntrafewl
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HP Reverb G2 flashes desktop when plugged in

HP Recommended
Reverb G2
Microsoft Windows 10 (64-bit)

Today when I started my computer, all desktop icons disappeared, all pinned icons in the task bar disappeared and the desktop started blinking on and off, rendering the computer unusable. When I unplug the G2 everything goes back to normal and works great. It's like it trying to create it's virtual desktops or something and it's failing to do so. I updated video drivers and restarted a couple times all with the same result. Not sure what my next steps should be...Anyone experience the same?

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Pntrafewl
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I fixed it. Apparently I had a ton of corrupt files, at first sfc was unable to repair because the files it wanted to replace them with were also corrupted. Had to run DISM with restore health, and then sfc /scannow was able to repair. 

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praveenbv
HP Support Agent
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Hi@Pntrafewl, Welcome to the HP Support Community!

 

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

  

  1. Open the controller's battery cover. 

  2. Press and hold the pairing button. It is located below the batteries. 

  3. Press and hold the Windows button for five seconds. 

  4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

  5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

  1. Open the Mixed Reality Portal app on your PC. 

  2. In the side menu click on see more. 

  3. Select set up controllers. 

  4. In the settings screen you now see, click add Bluetooth or other device. 

  5. Open the battery door on your controllers. 

  6. Press the small button below the batteries for 2 seconds until the lights flash. 

  7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

  

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

.,,,

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