• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-04-2023 09:53 PM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 11

I got an HP reverb G2 V1 last year. Earlier this year, I had to buy a replacement cable since the headset was out of warranty. The cable has stopped working again, and when I looked up the cable serial number nothing pops up.

 

Is the cable under warranty? I'm not getting an error, the headset just isn't turning on anymore and I'm getting prompted to plug in my heatset in WMR portal. I tried a powered USB hub, verifying the integrity of the drivers, and of course I tried turning everything off & on / unplugging & replugging everthing

 

Calling HP support was unhelpful and frankly pretty unpleasant. Any help would be greatly appreciated!

Category:
2 people had the same question
1 REPLY 1

‎08-04-2023 11:50 PM

HP Recommended

@javelindaddy,

 

Welcome to our HP User Forum!

 

From one user to another, to cut to the chase: I'm afraid there is no warranty on your G2 cable.  You'll have to search here and there (eBay, AliExpress, etc.) to find a new replacement cable, such as this purchase example: NEW Genuine HP VR 1 Meter Cable for HP Reverb G2 VR headset | eBay.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.