HP Reverb G2 serial number not recognized

[piphil]

So I shelled out for a Reverb G2 VR headset, and so far my experience of HP's products or support isn't exactly stellar.

For a start, I'm getting the (rather common, from a quick search) 7-14 USB communication error. I've updated my drivers, OS etc. but am having no luck.

So I thought, "Well, I've shelled out £650 for this product, that's got to be worth some support service from the company I bought it from right?". Wrong, apparently.

I found the serial number of the device (behind the face plate on the headset) but it's not recognised, and with the typical respect for the consumer I've come to expect from a large corporation, if the serial number isn't recognised, there's no way to talk to anyone.

Could someone please explain to me how I am meant to get support for, or even register my new device if the serial number isn't recognised? I've checked it multiple times and it's the right length and I haven't typo'ed it.

[piphil · Accepted solution]

Aaand I was reading the serial number of the cable, rather than of the headset. Still annoying that HP don't at least give you the ability to contact support in order to work this out.

[Marco103]

Hi, 

Did you manage to contact the Customer service. I am in Germany with the same problem, but the link of the customer page doesn't work...