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‎02-04-2021 06:42 AM

HP Recommended
Product: HP Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

Quick follow-up on my HP Reverb G2 issue that I mentioned earlier in the week.

 

The headset suddenly started giving a 7-13 error (which is reported by Microsoft as a USB 3 timing issue, but clearly that could be a fault with the G2 USB hardware). As I mentioned to the support person, I've tried the headset on all USB 3 ports (a PCIe card, motherboard ports, and a powered USB hub) - all of these gave the 7-13 error, even though they didn't before. I've also tried the headset on a different (Intel-based) computer - again, giving the 7-13 error.  So, I think it's clear that this is a headset/cable fault. I'll also add that the USB 3 ports continue to work fine with other headsets, including a Quest 2 headset via Link.

 

Unfortunately, HP Support decided to close the case as just an issue with my PC. So, it looks like I'm stuck with an expensive paperweight, with HP not honouring the warranty. Any ideas what to do next - is it normal to get the run-around from Support like this? While I could accept writing-off my £550, I'm actually quite inclined to pursue this some more.

1 person had the same question
3 REPLIES 3

‎02-04-2021 12:10 PM

HP Recommended

I had the same issue. I used the headset last night (Feb 3rd), had placed my computer in hibernate, and today (Feb 4th) started my computer again. The G2 refused to connect giving me the 7-13 error. I tried all USB3 ports and both DisplayLink ports on the computer. I rebooted several times. I was getting really frustrated.

 

I had done one thing in between, and that was plugging a USB camera just briefly testing that it worked with the Windows 10 Camera app. Not sure if that had any impact, but that was exactly the only thing I had done between the headset working and not working, apart from hibernating.

 

I then checked for Windows updates. There was one update pending. I downloaded and installed that, and rebooted. After this the headset was working again! So in my case, it was probably a Windows software issue that got solved with an update.

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‎02-04-2021 12:21 PM

HP Recommended

Thanks for the reply. I wish it was that, but there are no updates to install, and I have another PC which gave the same error code. I was back onto Support to open another case, and they said they would put it through to customer relations. I'm 100% sure something's gone in the headset electronics.

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‎02-06-2021 09:08 AM

HP Recommended

How do you open a case

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