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Sandro_Teodoro
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HP Reverb Loss Connection

HP Recommended
HP Reverb
Microsoft Windows 10 (64-bit)

Dear,

Me HP Reverb is losing connection at random in the middle of games. I have the PC 100% updated both the OS and the drivers. I have tested it on 2 other PCs and the same thing happens, the screen goes black and the game closes, seconds later the VR window returns as if the headset was reset. I am unable to contact support on the page, this message appears "This product is no longer serviced by HP. You may search for possible solutions on this support website."

PS: All PCs have an i7 or i9 processor, GTX 1080ti and 16GB ram.

 

REVERB_ERROR.jpeg

 

Can someone help me?

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Zando
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I have the same problem, tried different usb ports etc 

 

Was anyone able to solve this issue ever ??

 

Seems like a very common issue 

 

 

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Sandro_Teodoro
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Heeelllpppppp me...please
I can't get in touch with support ... [edit]and they send me to support in Spanish, they tell me they can't answer by phone for this product and they ask me to go through the support site . On the support site when I put the serial number it says the message in the image below and gives me no option to contact support .... how should I proceed ... HP simply makes support as difficult as possible ... disappointed even now

 

Reverb_No_Support.PNG

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nedrian
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I'm having the same issue. The support site says it's under warranty for 6 more months, but when I try to click support, it says that it's no longer serviced by HP. What's the point of the warranty then??  I hope someone gets back to you and me, because I'm really regretting this purchase.

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