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geokeruk
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Message 1 of 2
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HP Reverb Pro connection problems

HP Recommended
HP Reverb Pro
Microsoft Windows 10 (64-bit)

My Reverb Pro will not work unless I disconnect and re-connect the USB plug several times. I have tried using a powered hub and then installing a separate PCI/USB board but the problem remains. When it does work the display jitters and gaming is really not possible. 

I tried to navigate the website to get email support but could not find a support email address. I found a support telephone number but when I tried to use it a mechanical voice informed me that the number was not recognised. This is the only method of contact that has allowed me in so hopefully someone at HP will get back to me, eventually...

 

Please Help...

1 REPLY 1
-Cutter-
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Message 2 of 2
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HP Recommended

Hi, I had a different problem but your sounds like the problem with the cable and how fussy the headset is with the USB quality/signal strength, so yes you need to get in touch with HP support.

I'm in the UK and found that posting on this (US) site led to responses asking me to contact my local HP support. They won't let me post the phone number here (I've tried before) but to get to it for yourself:

- scroll to the bottom of the page and change country from US to your own.

- at the (UK for me) site, mouse over "Support" at the top of the page and, under "Support Resources" select "Contact us".

- click on the "Go" button in the "Contact support" section.

- log in, if you aren't already, and select your product (the G2) - NOTE it will be listed if you've already registered it for the warranty. You'll have to do that to get help anyway. (Also note my Serial# has a zero that I confused with the letter "O").

- Here you get the page that will show you the phone number to call - or a message to try again if outside the working hours of 8AM - 6PM.

- When you call you will have to select a couple of options to get through to the operator (NOTE the options refer to "Business" devices, but you are in the right place. I can't remember the exact set of choices, sorry). The operator will quiz you briefly about your issue and then forward the call to Technical Support.

 

Hope this helps - they were able to solve my problem eventually with a replacement headset, but if you haven't got the improved cable (bigger junction box with an on/off switch) that may well solve yours.

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