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‎10-17-2020 09:42 AM

HP Recommended
Product: HP Reverb
Operating System: Microsoft Windows 10 (64-bit)

The headset worked without any issues for 10 months. After the last Windows update Oct 15, 2020 the Windows Mixed Reality shows the error 1-4. First I have tried other USB 3.0 ports and other DisplayPorts (of the graphic card) without success. I have also uninstalled  Windows Mixed Reality and the Graphic Card driver. After having re-installed both the problem remained unsolved. Thanks for your help.

1 REPLY 1

‎10-20-2020 02:11 PM

HP Recommended

@Filair Welcome to HP Community!

 

 

Please try - 

 

Connect the headset cable using an available DisplayPort (DP) on the computer.

 

-or-

 

Connect the headset cable using the mini-DP to DP adapter included with the headset. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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