HP Reverb controller

[LeonSilver]

I've recently bought a HP Reverb VR headset.

The headset works fine, but there is a proble with the right hand controller.

First of all, the LEDs have a dimmer light compared to the left hand controller even if I put new batteries in the device.

Probably because of that the controller cannot be seen in "mixed reality portal game" either (like No Man's Sky)

You can see it on the attached pictures.

What could be the problem? Is the controller faulty?

[Echo_Lake · Accepted solution]

@LeonSilver

Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the HP Reverb controller. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.