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Thud105
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HP Reverb pro

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HP Reverb pro
Microsoft Windows 10 (64-bit)

Hello, have an issue with the IPD of the HP Reverb Pro. My IPD is around 75mm and I'am looking for a solution to increase the IPD mechanically. Any ideas or experience with that issue here?

Thanks in advance.

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praveen196
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@Thud105

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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praveen196
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@Thud105 Welcome to HP Community!

 

I understand that you are looking at the settings increase the IPD mechanically.

 

Please try the below steps and check.

 

 

1-Open "Windows Settings" menu right clicking the Windows Icon at the start menu.

2-Click on the  "Mixed Reality" option to open the Settings menu.

3- Click on "Headset Display" 

4- Use the Slider bar under the "Calibration" to set your IPD value. It should retain your IPD setting unless you change it

To get the proper resolution for the Reverb in X-Plane  I had to:

1-Open "Steam VR" then right click on the Steam VR menu to open the Steam settings menu.

2- Click on the "Video " option to make sure the refresh rate is 90 hz. Sometimes it will default to 60 for some reason.

3-Click on "enable Custom Resolution" under  "Application resolution" and adjust the slider value somewhere around 188% to achieve the 2160 resolution of the headset. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Thud105
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Hello Praveen196,

thanks for your response. I knew your recommandations already but checked it again without success.

In Steam VR I have to set the resolution to 102% to get the 2160. I tried also some other values but the screen appears not better for me.

If I close my rigth eye and move the headset to the perfect position than I got an incredible clear view on my right eye. At the left eye it is fully blurry. The other way arround it is the same.

So that is the reason start thinking about a mechanical correction. I think I have to place both displays 3-5 mm to a more outside position. How to do this? Is there space enough inside the headset for such a correction?

This VR is a really great one, so I do not want to sell it again and buy another one which possibly end up with the same issue with less good resolution. That is why I like to stay a with my headset and don't care about warranty anymore.

Any instructions/ideas from your side how to proceed?

Best Regards

Thorsten

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praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
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@Thud105

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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