HP X1000 Wireless Gaming Headset - Connectivity Issue with Win 10

[JP1708]

Hello HP Community,

I hope some of you might help me here with my problem. I recently bought the HP X1000 Wireless Gaming Headset and was eager to enjoy the hell out of it. Unfortunately I experienced connectivity issues not long after the inital use.

The HP X1000 loses randomly the connection to the notebook for a couple of seconds and reconnects itself to it. The result is losing any sound. The only way to get the sound back on track is to manually change to antoher output before selecting the HP X1000 again. Is there a way to solve this problem? I could still return the headset but actually I am quite content with it (if only this problem wouldn't be).

Thank you in advance.

Greetings from Germany.

JP1708

System in Use: HP Pavilion 15-cx0350ng (Win 10 64-bit)

[Echo_Lake]

@JP1708

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.