• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-08-2021 01:18 AM

HP Recommended
Product: HP X1000 wireless gaming headset
Operating System: Microsoft Windows 10 (64-bit)

I have the headset for about 5 months and it was working fine.

 

Two days ago after reconnecting the dongle suddenly the headset stopped responding. The power indicator LED glows white, it doesn't play sound, power button and mute button do nothing. 

 

Is there any way to physically force a shutdown/restart of the device??? Holding the power/mute buttons  does nothing and there doesn't seem to be a reset button. Im hoping it will work fine  after  a restart but it's been on for almost 48 hours and nothing changes.

6 people had the same question
1 REPLY 1

‎07-13-2021 09:44 AM

HP Recommended

After 5 days of the LED being partially lit(white light but less intense than normal) it finally ran out of battery. Then I was able to power it up using the power button and it worked fine since.

 

I'm very disappointed in HP support response(No response in over a week since the question was asked and it's the only option in my country for headset support) , and very disappointed in the product's design that cannot force to power it down/reset without disassembly.

3 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.