cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
296
Flag Post

HP m100 mouse scroll not working properly

HP Recommended
Gaming mouse m100
Microsoft Windows 10 (64-bit)

Please help me, i bought hp mouse m100 about a year ago. now the scroll is not working properly. i tried to check the serial number of the product on the website but i'm not getting any results. is there any way to fix this

 

S/N: [Personal Information Removed]

P/N: 1QW49AA#UUF

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,388
Message 2 of 4
Flag Post
HP Recommended

@mohamed86

 

I reviewed your post and I understand that the scroll on the mouse is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The scroll wheel on the mouse is a mechanical part and it cannot be fixed. I recommend you contact support and look for the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your reply. i already tried these steps and every time i enter the serial number or the product number it gives an error. i can't even find the product itself on the list. can you try it yourself please. i already wrote the number and a moderator hide it.

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,388
Message 4 of 4
Flag Post
HP Recommended

@mohamed86

 

Usually, the HP accessories come with 6 months warranty and the mouse may be out of warranty and that could be a reason why you are not getting the support options. However, help me with your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation