HP m100 mouse scroll not working properly

[mohamed86]

Please help me, i bought hp mouse m100 about a year ago. now the scroll is not working properly. i tried to check the serial number of the product on the website but i'm not getting any results. is there any way to fix this

S/N: [Personal Information Removed]

P/N: 1QW49AA#UUF

[The_Fossette]

@mohamed86

I reviewed your post and I understand that the scroll on the mouse is not working.

Don’t worry, I assure you I will try my best to get this sorted.

The scroll wheel on the mouse is a mechanical part and it cannot be fixed. I recommend you contact support and look for the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[mohamed86]

Thanks for your reply. i already tried these steps and every time i enter the serial number or the product number it gives an error. i can't even find the product itself on the list. can you try it yourself please. i already wrote the number and a moderator hide it.

[The_Fossette]

@mohamed86

Usually, the HP accessories come with 6 months warranty and the mouse may be out of warranty and that could be a reason why you are not getting the support options. However, help me with your region (Country) in a private message and I will share the contact details.

Cheers!