HP rejecting my Reverb G2 serial number

[Buster_Dee]

Just unboxed new G2. Can't get it to power up. Unable to register or discuss with support because serial number not recognized. Old eyes. Info stamp on headset slightly smeared. Tried various possible (e.g., B, 8, S for 1st character). No joy. The only thing I have to work with is order number.

[Buster_Dee]

I just found the serial number on the box, and it agrees exactly with what I originally thought the headset stamp said. What could cause HP to reject a serial number? This is a brand new device.

[Dragon-Fur]

@Buster_Dee 

Welcome to the HP Community.

The issue might be not old-eyes but instead that new or smaller devices are sometimes not in the database.

Yes, I know - and here we are...

I will send your concern to the Moderators for Review.

The "review" method is a bit slower than being able to submit a case directly - it does generally work.

Hang in there...

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