HP reverb G2 connectivity issue (urgent)

[diaxownika]

Hello, I came here hoping you guys could help me with an issue I've been having with my HP reverb G2 VR Headset.
I had trouble with connecting it from the start, the windows mixed reality program was waiting for me to connect the cable even when I did connect it. I tried many things, but I couldn't find a way to fix it, what I did find out however, was that the issue had to do with the cable, specifically with the USB-c part of it. I know that it's not an issue with my PC because I also tried connecting the headset to my friend's PC and the results were the same. I sent it to repairs but that didn't help at all...

I tried to find solutions on the internet and tried out most of them (all of the ones that didn't require me to buy any hardware) but to no avail. Do any of you know any ways to fix this problem? Btw the devices part of settings said "Unknown USB Device (Port Reset Failed) Driver error" and the device manager said it's error 43.
The things that I already tried:
-updating the drivers

-uninstalling and reinstalling the device

-removing and adding the device

-turned off the option that let my PC turn off devices to save power

-other things I forgot about

My PC's specs:

-ACER Nitro 5

-120 Hz Display

-Intel® Core™ i7

-16 GB RAM
-1TB SSD

-GeForce GTX 1660Ti (Graphic Card)

Thank you for reading all of that, and thanks in advance for your help,
Aqua

[praveenbv]

Hi@ MarcPy,

Welcome to the HP Support Community!

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. On the side, the menu clicks on to see more. 

3. Select set up controllers. 

4. In the settings screen, you now see, click add Bluetooth or other devices. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!