HP reverb G2 detected WestBrige ???

[XAV29780]

Hello

I used my helmet about 100h in two years. No problem. Now turning on my pc there has been an Nvidia update + windows update everything is well done. since my headset is no longer connected, in the device manager the headset is under the name WestBridge. I can not find any drivers, no help .. Has anyone ever had this problem and can help me.? I tried plugging the headset into another computer, I have the same thing ...

Best regards.

[sandytechy20]

@XAV29780 

Welcome to the HP support community.

I understand that your HP reverb G2 is not detected, I am glad to assist you.

Install and update the latest BIOS & video card drivers, using HPSA:- Click here

Once done, use the below steps: 

 Open the controller's battery cover. 

Press and hold the pairing button. It is located below the batteries. 

Press and hold the Windows button for five seconds. 

Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

Pair your motion controllers with your PC. 

Once done, try the below steps: 

Open the Mixed Reality Portal app on your PC. 

In the side menu click on see more. 

Select set up controllers. 

In the settings screen you now see, click add Bluetooth or other device. 

Open the battery door on your controllers. 

Press the small button below the batteries for 2 seconds until the lights flash. 

When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[XAV29780]

Hello

This is not a problem of connection with the controllers. 

It is a problem of connecting the headset on the pc

Nothing works with the headset there is a hardware defect. 

I plugged it into another pc, I have the same defect. 

It is detect in WestBridge device??? 

I reinstalled Windows 10, no conclusive effect. 

A friend lent me his helmet, it's exactly the same model, hers works very well. 

I conclude that the helmet is defective. 

[sandytechy20]

@XAV29780 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers