HP reverb g2 right eye goes black, then followed by both eyes

[Siebe123]

After starting a game, the right eye goes black, followed by the left eye. Then they both come up again, and the cycle just repeats itself. I already received a replacement cable, but this has not seemed to fix the issue. I don't know what I can do to fix this issue, it has randomly started to occur since 11 months of usage. 

[A_Gayathri]

Hi @Siebe123,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Reverb G2 Virtual Reality Headset. eye goes black Not to worry I will help you to get a resolution to resolve the issue.

Please try to update the drivers 
 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LukeB88]

Did you manage to fix this? I have exactly the same problem, seems common lately.

[Siebe123]

Hello Gaya, 

I have updated all my drivers (headset, graphics card, OS). I tried it on windows 10 but it still occurs after approximately 15 minutes after starting up the headset. I installed windows 11 but it makes no difference, still after 15 minutes the right eye goes black, followed by the left eye and then they turn on again. This repeats itself every couple of seconds, making the headset unusable.

[Siebe123]

Unfortunately not, I have no idea what the issue is. I have seen it more and more on forums lately. 

[LukeB88]

Same here, lots of forums over a wide range of different games.

I even tried a new cable but no luck.

[A_Gayathri]

Hi @Siebe123,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[sacalu]

Heeey  - the issue is the overheating of the G2 uP. You have to reduce the volume to max 85% !!  in order to correct this error. HP didn't come with any solution, and they never will. This was discovered by  other's, so next time do NOT buy any from HP.

[LukeB88]

This was mainly an issue with V1. It is an issue but not always the issue. I run mine no higher than 65%. Updated firmware too.

It's evident the G2 is highly flawed. No different to people being adamant just replace the cable - we have.

Trust me, no one is going to provide any solution we haven't already found and tried. Why do you think HP aren't engaging?

[Siebe123]

Hello @Gaya1239, 

I have not received a message yet in my private inbox. 

Greetings, 

Siebe