HP wireless earbuds G2 right earbud not connecting

[Gofri666]

I have the HP wireless earbuds G2 which worked fine until today, when he right earbud decided not to work. I tried everything, including pairing again but the right one does not connect to any device while the left one works perfectly. I couldn't find any solution on this terrible website and i couldn't even contact any support personel with this problem AS THIS PRODUCT IS NOT IN ANY CATEGORY AVAILABLE!!!!!!!! Please if any of you has a solution let me know.... Or tell me how to get in contact with HP as they really don't want people to reach them.

[Senpai98]

Literally same here today , right bud. Ive managed before to fix but i forgot how exactly. all i remember was trying to reset them by pressing down on them at the same time. im trying again now and if i figure anything out i will let you know!

[Senpai98 · Accepted solution]

YEP I FIXED EM! you just have to remove them out of their case (make sure theyre charged and that you remove them from your pairing list from your phone though ) and press down on both of them for id say 20 seconds. Ive pressed for 1 minute just to be safe xD. and then i put them in my ear and paired and they worked. its an issue with their system id say. sometimes they go out of sync with bluetooth or something. Anyways i hope this helps!

[Gofri666]

OH 

MY

GOD

You are a genius my friend! I don't know why they can't write this in the manual or literally anywhere. Thanks a lot for the help! 

[SteenD87]

This information is not at all accurate, ive tried it all. the online support and even a simple manual on this product is under and standard. i'm so disappointed. In an attempt to register my product i couldnt even put in my serial number.

[AshrafRajah]

I struggled with this but my buds are working fine now. Place the earbuds in the charging case then Press & Hold the button on the charging case for 10+ seconds this should reset the device. The buds turn on when out of the case, don't tap the sensor pads on the buds, just insert  into your ears  and wait a few seconds before connecting to your phone or other device. If one bud switches off, take out of your ear and wait a few seconds and put back into your ear.