HP x1000 headset serial number not recognized

[L1M1T3D]

Hello, I have bought the HP x1000 headset about 2 months ago, but after using it for a while the microphone started glitching out and cutting out mid-sentence, and I've tried everything possible but couldn't fix it. Then I decided to use my 1-year warranty, but when I went to check it on the hp warranty check website, the site couldn't detect my serial number. I don't know what to do, I just want to replace my headset with a buggy microphone or fix it. 
Does anyone have any idea of how I can redeem my warranty to replace the headset? Or how to fix the buggy microphone?

[Echo_Lake · Accepted solution]

@L1M1T3D

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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