HP x1000 wireless headset: when muted, becomes unmuted

[evytme]

I've had this headset for a few weeks now and have generally liked it; it's light weight, has a mute button on the headset, and has acceptable quality mic. However, a problem has arisen. It appears that the on headset mute function fails after about 20 minutes. This is also a recent development as it worked just fine a few days ago. 

I use Discord and often listen to others playing a game. I mute my mic with the button on the headset. In the past, this has been no problem; hours of being muted had no problem. However, now, I mute the mic with the button on the headset and after about 20 minutes, Discord is receiving input from my mic even though I haven't touched any buttons on the headset and the LED on the mic is still red as an indicator that the mic is supposed to be muted. I don't understand what is happening. Is there a fault in the headset? Do I need to return it? 

[praveenbv]

Hi @evytme,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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