How Do I Order a Mixed Reality Headset Cable

[RantNRave31]

I have the same question as others.  

I have an HP Omen Desktop and an HP Mixed Reality Headset.

After experiencing flaky behavior last year after a HP BIOS Upgrade and then Issues with Windows Service Packs, i gave up trying to get my headset to work.

At first, It would work for a few days after an update and then a hot fix would kill it.  At first, Microsoft allowed me to rollback the service pack and it would begin operating.  THEN, Microsoft killed the ability to rollback the service pack.  I suspect driver issues and multiple versions of cable.  Regardless, it eventually quit working entirely and I failed to get action.

Recently, a friend suggested a new cable as that seems to be the most common fix for this issue with the HP version of this headset.

I need to know how to order cable Part number 940814-001 as my mixed reality headset fails to operate.

Can you have someone please contact me?  I really need to purchase this or switch to another brand entirely.

Please assist me in anyway that you can.

Regards,

Don

R

[KrazyToad]

@RantNRave31

Welcome to HP Community

I have gone through your Post and would like to help
 

The cable is not available on HP Part Store or HP Part Surfer for ordering. I suggest you contact Authorized HP Reseller in your region and check if the cable is available

Link: https://parts.hp.com/hpparts/Part_Resellers.aspx?mscssid=4BEA463DB1124BB7AA634591CB2026C1

Thank you

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