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‎10-15-2021 01:14 PM

HP Recommended
Product: hp 27mx

The monitors backlight works and powers on, but no video display of any kind works, not even the button will bring up a options menu, any ideas?

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2 REPLIES 2

‎11-04-2021 03:22 PM

HP Recommended

Hi@JeffreyP69,

 

Welcome to the HP Support Community!

 

This is not an issue with the monitor its issue PC or notebook connected,Please check with the cable or setting on the PC.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

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‎11-05-2021 03:27 PM

HP Recommended

Hello there,

I have read your question here. I am sending some facts on which basis the display shows issues. You kindly check the following feature and ask me after that:

  1. Verify display or video issue on a known-good monitor
  2. Check for physical damages. ...
  3. Verify display or video issue in Windows Safe Mode. ...
  4. Update the video card (GPU) driver, monitor driver, chipset driver & BIOS. ...
  5. Download and install Microsoft Windows updates.
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