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10-26-2021 08:17 AM
I am using Hp gaming mouse m260, Its been 3 months after buying now its working in inverted direction like usually if we drag the mouse upside the cursor should move towards upward but in my case cursor moving towards downward and in reverse. How to fix this problem is there any software to change the mouse settings or should I claim free limited warranty.
11-26-2021 11:12 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
While you respond to that, let's try these steps:
- Go to Settings (keyboard shortcut: Windows + I) > Devices.
- Select Mouse & touchpad, and then turn off the setting to reverse scrolling direction.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
12-17-2021 03:17 PM
Thank you for posting back.
It seems like a hardware issue with the mouse, as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
01-28-2022 04:04 AM - edited 01-28-2022 04:53 AM
Facing similar issue but my product have been out of warranty, as per below solution it's seems like software issue and local authority suggested us only replacement is possible, it should be under warranty. Im chaotic, what to do as there is no issue in the product, and I like this mouse very much ( it's been 1.2 year on purchase) also I have tried on below suggesting and it's not successful.
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