Hp Omen X Emperium 65 Monitor - Sound bar

[rfsolive]

I have an Hp Omen X Emperium 65. Since a couple of days, the sound bar disconnect and no sound. Sometimes it returns, but after some minutes no sound again. The sound bar only has a 3.5mm audio output interface.

I search at Hp Support for a user guide, but I can´t find one for the sound bar, only for the monitor. Can somebody help?

[praveen196]

@rfsolive Welcome to HP Community!

I understand that you have Hp Omen X Emperium 65 Monitor - Soundbar, the soundbar will not working properly.

Please let us know which operating system you are using.

Have you tried to uninstall and reinstall the audio drivers and checked?

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[rfsolive]

I use Omen Emperium as my main Tv. I have this problem with soundbar since a week. Before that, the sound was ok.
Since then, I use another Hp (Portable Speaker) connected also with 3,5mm jack and no problem with sound. So, the issue must be in the soundbar.
The Emperium user guide has no information or instructions about the soundbar.

Best Regards,

Rui

[praveen196]

@rfsolive

I understand your concerns.

In that case, I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[rfsolive]

ok, I will contact phone support.

Thanks,

Rui

[praveen196]

@rfsolive

You are most welcome.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Keep us posted.