Hp omen accelerator not detected by app

[kiki44]

Hi

I have problem with accelerator, it is functional but not detected in app, i have pass all the steps from support page and nothing hapened

Please help

[Nirvana_95]

Hi @kiki44

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[kiki44]

Thank you for replay

it is hp omen accelerator GA1-1000ng

[Nirvana_95]

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried removing the video card from the Accelerator and checking the device?
• What is the exact issue? Is the notebook shutdowns when connected to the PC?
• How are you trying to connect?

Let me know so that I can assist you further.

[kiki44]

hi

i have try everything that you ask me

accelerator is connected via thunderbolt 3 cable with hp omen laptop, i have asus rtx 3060ti inside with corsair 750 w power supply, card is detected thru device manager and working ok but i think it should work better because im pushing only 109-120 fps on low settings in games, but the omen accelerator is not detected in omen accelerator app

thx

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Gilf21]

i have the same issue

[Nirvana_95]

Hi @Gilf21

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted.