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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Hp omen accelerator
Microsoft Windows 10 (64-bit)

Hi

I have problem with accelerator, it is functional but not detected in app, i have pass all the steps from support page and nothing hapened

Please help

7 REPLIES 7
HP Recommended

Hi @kiki44

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Thank you for replay

it is hp omen accelerator GA1-1000ng

 

HP Recommended

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

  • Have you tried removing the video card from the Accelerator and checking the device?
  • What is the exact issue? Is the notebook shutdowns when connected to the PC?
  • How are you trying to connect?

Let me know so that I can assist you further.

NIRVANA_95
I am an HP Employee
HP Recommended

hi

i have try everything that you ask me

accelerator is connected via thunderbolt 3 cable with hp omen laptop, i have asus rtx 3060ti inside with corsair 750 w power supply, card is detected thru device manager and working ok but i think it should work better because im pushing only 109-120 fps on low settings in games, but the omen accelerator is not detected in omen accelerator app

thx

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

i have the same issue

HP Recommended

Hi @Gilf21

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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