Hp reverb g1 not connect usb 3.0

[acavalla7]

My Reverb G1 is no longer being recognized.

Sometime works for few minutes then unplug the usb port.

I have checked other ports, reinstalled the driver, and then i have reinstalled windows 10 too-

But the reverb is not seen by Windows. 

I have changed a cable too whitout success 

The reverb was bought in may 2020, it worked well for 4/6 hours total.

any idea??

[KrazyToad]

@acavalla7

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

Have you tried the Hp Reverb G1 with another computer?

Please try updating the Firmware from this Link: https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101958.exe

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[acavalla7]

@KrazyToad

Hi KrazyToad,

thank you for your attention,

i've already upgrated the firmware but it didn't work.

It's not possible for me to test the G1 in other PC, but the pc is new (asus z390 motherboard, i5 9600, nvidia 2080 super, 16 gb memory etc..) and other devices work well with him.

Sometime the reverb G1 start fine, but after few minutes it disconnect  and then is not possible reconnect .

Thank you for your support 

[sandytechy20 · Accepted solution]

@acavalla7

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[acavalla7]

Hi  sandytechy20,

i've already contact the support team, and they know my problems.

I'm waiting their response

Thanks for your attention

[sandytechy20]

@acavalla7

Good to know that this issue is addressed.

Feel free to contact us in the future if you need any assistance.

Cheers.