HyperX cloud II headset broken head band

[ibrahim86]

Hey guys, I am located outside the US, my hyperX cloud II headsets left earcup band is broken within the warranty period. Is it possible to get it RMA'd? Or does the warranty not cover structural integrity? Thanks. 

[VikramTheGreat]

Hi @ibrahim86,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We’re sorry to hear about the issue with your Hyperx Cloud II headset.
 

To help you better, we’ll need a clear image of the broken left earcup band so we can assess the damage. Warranty coverage can depend on the type of issue, and for physical or structural damage, we review it case-by-case to determine if it's covered.
 

Could you also let us know which country/region you’re currently located in? Warranty services can vary depending on your location, and this will help us guide you to the correct support path for your area.
 

Looking forward to your reply so we can assist you further.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[ibrahim86]

Hi hope you're having a great day!

I am located in the middle east, for exact location feel free to message me. I understand why this is assessed on a case by case basis but please try to understand where I am coming from; I was advertised a 'metal construction' headset that is starting to fall apart within its warranty period due to screws being held up by a plastic headband (something that is supposed to be durable). With that being said, it has been used with care there are no scratches or any signs of wear. It is held up great so far and I would love to continue to use it, so I request that you help me achieve that!

Have a good day.
Ibrahim.

[zoey7886]

@ibrahim86, 
I see you were interacting with @VikramTheGreat however, he's away for now and I'd love to help you out

Welcome to the HP Support Community! 

We're here to help you tackle that broken headband issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,