I can't see any image on my VR Glasses on HP Windows Mixed Reality Headset VR1000 100NN Virtual Real

[PanosK999]

Hello i have bought a VR System of HP Windows Mixed Reality Headset VR1000 100NN Virtual Reality. I have made the correct setup as the wizard shows me with the controllers and the room space and the headset and everything is ok. When the installation is done i can't see any image on my VR Headset Glasses. Even when i try to open a game or a vr application still nothing. Also the headset is getting really high temperature even it's not showing anything. What may be the problem for that? Am i making any mistake?

P.S I have made all Windows Updates, GPU Updates, i have lowered Hz of operation, resolution and everything else i had read about the subject. Even i changed cables and still nothing.

I am waiting for your reply please.

Thank you in advance

[The_Fossette]

@PanosK999,

I reviewed your post and I understand that you are not getting any image on the VR headset.

Don’t worry, I assure you I will try my best to get this sorted.

Have you connected the headset to a different port on the computer and checked?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c05625894

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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