I cannot use my HP Reverb G2 VR set with Windows 11. What would you recommend?

[BulentTorun]

I cannot use my HP Reverb G2 VR set with windows 11 operating system. I know the reason; however, I paid too much money on the VR set and it is really sad not to be able to use it. Can anybody recommend any useful solution for this case? Thank you!

[Garp_senchau]

@BulentTorun, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Everything

Make sure Windows 11 and your GPU drivers are up-to-date.

Update USB drivers too if possible.

Reinstall Mixed Reality

Go to the Microsoft Store, uninstall, then reinstall Windows Mixed Reality.

Try Different USB Ports

Use a USB 3.1/USB-C port (avoid USB hubs). Test both USB 3.0 and 3.1 ports.

Enable Compatibility Mode

Right-click Mixed Reality Portal > Properties > Compatibility tab > select Windows 10 mode.

Run the Troubleshooter

Go to Settings > Update & Security > Troubleshoot > Hardware and Devices > Run the troubleshooter.

Check for HP Firmware Updates

Visit the HP Reverb G2 support page for any available firmware updates.

HP Reverb VR VR3000 G2 Headset (1G5U2AA) Software and Driver Downloads | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[BulentTorun]

Dear Garp,

Thanks a lot for your intense and helpful reply. I tried the steps mentioned in your answer; however, I'm still getting "This PC is running a version of Windows that doesn't support Windows Mixed Reality. To find out more about which versions are supported, click the link below." message when running Windows Mixed Reality (WMR).

Actually I was running WMR successfully before updating my windows version. I checked many forums about the issue but they all mentioned "YOUR VR SET IS A GARBAGE NOW" in short.

Are there any other suggestions that you can make? I appreciate your time!

Best,

Bülent

[Garp_senchau]

Hey @BulentTorun,

Thank you for your response

It sounds like a frustrating situation, especially when you were able to use the VR set before the update!

Roll Back Windows Update:

Since you were using WMR successfully before the update, you could try rolling back the latest update. If you recently updated to a newer version of Windows 11, you can go to Settings > Windows Update > Update History and look for an option to uninstall the most recent updates.

Reset Windows Mixed Reality Portal:

If there's still an issue with the Mixed Reality Portal, you can try resetting it. To do so:

Go to Settings > Apps > Apps & features.

Find Windows Mixed Reality in the list.

Click it and select Advanced options.

Click Reset to reset the app.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[BulentTorun]

Dear Garp, thanks again for your reply and sorry for being late to reply back on my side. 

I tried all the steps you mentioned, but still getting the same problem saying the problem is my operating system‘s version. 

Another approach to the problem maybe to reinstall older windows versions. Do you know any website for older windows versions?

Thank you for your efforts!

Best,

Bulent