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03-22-2022 02:13 PM - edited 03-22-2022 02:14 PM
I'm in the military in Poland. I purchased a new Alienware PC and G2 Reverb a month and a half ago. Got busy with the war effort in Ukraine over the last month. Finally got a day off, was looking forward to some flight simulation. Took the day to set up my new PC and try out my new G2 Reverb. Was so excited, but for the life of me I could not get the power to the headset to turn on. I checked all the drivers and connections a hundred times. I hit the little power button on the box and nothing happens. No light nothing. Contacted HP customer service. They were absolutely useless!!! They would not recognize my serial number, therefore would not help me. I looked up online where to find the serial number. I am giving them the sn printed on the side of the **bleep** headset. I paid a lot of money for this product and am very upset. I will never buy hp again. Not because their product didn't work, but because of how piss poor their customer service is!
Some people on Reddit mentioned similar problems, but I couldn't find a solution. So I'm returning the product and going with the Occulus Rift (however you spell it)
03-25-2022 03:18 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset not turning on. I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Click on this link - https://support.hp.com/us-en/contact-hp
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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