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‎06-22-2021 10:40 PM

HP Recommended
Product: HP ReverbG2
Operating System: Microsoft Windows 10 (64-bit)

None of my USB ports are recognizing the device. I continue to get errors regarding USB 3.0 Error code 4-1. I have tried every USB 3.0 port on my mother board. This device used to work.

 

On top of that I cannot contact support because the serial number I provide is not recognized. I purchased this item directly from HP, and the serial number I have is even linked to my profile.

 

Please assist.

Category:
1 REPLY 1

‎07-27-2021 06:03 PM - edited ‎07-27-2021 06:18 PM

HP Recommended

Take a look at this post:


https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop...

 

Also, the serial number for me was located on the inside of the headset and to the left of the lens. The sticker is small and can be difficult to read.

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