Issues with a replacement version 1 cable.

[lo12310]

I had issues on arrival with my replacement version 1 cable for the HP Reverb G2. There appears to be most likely a weak point in the connection and  has to be in a specific position or else the headset would bluescreen. Keep in mind, there is no physical damage of the cable. My warranty expired but would it be possible to get a complimentary version 2 cable? A lot of people had issues with the version 1 cable so that begs the question, shouldn't they send complimentary version 2 cables to all registered devices? There was clearly manufacturing issues with the version 1 cable so why should we pay for HP's mistakes?

[Irfan_06]

Hi @lo12310,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the HP Reverb G2 cable and may need a replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[HoloMeatloaf]

when I click the link it says, "You do not have sufficient privileges for this resource or its parent to perform this action."