Keyboard not recognized in HDMI mode

[eatsalsaragu]

Hi,

Since i installed Windows 10 my computer's keyboard cannot be recognized in HDMI mode.

I use a Xbox One S plugged via HDMI to my computer (to use it as a monitor), and until the moment it worked totally fine in Windows 8. Now everytime i try to use volume controls or video controls, it's like if my keyboard is not connected.

The keyboard is totally wireless, and controls in general seem to be attached to computer mode even if i'm on HDMI Mode.

I appreciate any response. Thanks!

[The_Fossette · Accepted solution]

@eatsalsaragu,

Welcome to the HP Support Community!

I recommend you uninstall the keyboard driver from device manager and then restart the computer and check if it helps.

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, then update the BIOS and the chipset driver from the below link and test.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[eatsalsaragu]

Cool! I will try this. I just have one question:

Last time i tried updating the BIOS, i had to replace the whole motherboard, because it damaged. I'm afraid it could happen again if i do it.

[The_Fossette]

@eatsalsaragu,

I recommend you follow the steps in the below article to update the BIOS and it should work fine.

https://support.hp.com/in-en/document/c00042629

Cheers!