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‎01-20-2021 03:33 PM

HP Recommended
Product: Hp Omen 800 headset
Operating System: Microsoft Windows 10 (64-bit)

i bought my son these products for Xmas 

Hp omen obelisk pc model no. 875-0051

Hp omen sequencer keyboard

Hp omen reactor mouse

Hp omen 800 headset.

But since he opened them up there has been an issue with mic echo when he’s playing and chatting online with his friends. The mic also seems to be on a constant buzz when ingame chat. My question is can i return This product to HP to either fix or refund for a working headset. 

1 REPLY 1

‎01-22-2021 06:49 AM

HP Recommended

@Paul2379

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Have you tried updating the Audio drivers?
  • Have you checked the headset with different devices?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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