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pman69
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Mouse Stuttering Issue

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HP Omen Mouse by Steelseries
Microsoft Windows 10 (64-bit)

Mouse keeps on stuttering whenever i move it in a line or in a circle. It like teleports from one place to another. Imagine it moving like this: ------------>STUTTER--------------> Like as in it goes at the same rate it would go normally except it stutters and doesn't move smoothly. Pretty annoying. I have tried: Unplugging and replugging the mouse, restarting my computer, reinstalling SSE many times, checking for drivers, cleaning the optical sensor, using a different mousepad, upgrading firmware, and changing mouse settings, but none of them seem to work. Any help? Thanks.

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KrazyToad
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@pman69

 

Welcome to HP Community

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Have you tried the Mouse with any other computer?

 

If the issue persists with other computers, I suggest you contact HP Support for replacement Mouse

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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pman69
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I used the mouse with another computer, and the problem persisted.

 

Whenever I try finding my warranty or registering my serial number, it keeps saying that HP can't find the product and says HP Support is down.

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pman69
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Also your links never work, the one you put seems to be incorrect: sad.PNG

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KrazyToad
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@pman69

 

I have sent you a private message with the contact number for HP Support

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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