Mouse hp 280 wireless defective scroll wheel, but S/N isn't recognized

[themisternaiim]

Hi,

I have a almost 2 years old mouse, which scroll wheel movements are not well readed from the pc. I've already tried to clean it in some way, but the problem keeps going on. I tried contacting HP support, but the S/N is not recognised. This S/N recognition is like an impenetrable wall. Please help me

Thanks

[Hawks_Eye]

Hi @themisternaiim 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a stubborn scroll wheel issue, and the unrecognized serial number adds to the frustration. 

Let’s tackle this step by step:

Clean the Scroll Wheel Thoroughly:

Even if you've cleaned it, try using compressed air to remove dust or debris lodged in hard-to-reach areas.

If you're comfortable opening the mouse, carefully disassemble it and clean the scroll mechanism with isopropyl alcohol.

Check for Software Issues:

Update or reinstall the mouse driver. Open Device Manager, find your mouse under "Mice and other pointing devices," right-click, and select "Update driver."

If the issue persists, uninstall the driver and restart your PC to let Windows reinstall it automatically.

Adjust Scroll Settings:

Go to Settings > Devices > Mouse and ensure the scroll settings are configured correctly. Try increasing the number of lines scrolled per notch.

Test on Another Device:

Connect the mouse to a different computer to see if the issue persists. If it works fine, the problem might be with your PC's settings.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[themisternaiim]

Hi, I've tried all of those suggestion, exept opening the mouse fearing to void the warranty.
Nothing works, how can I get in touch with tecnical team? I live in Italy

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye