My HP Slim Wireless Combo (P/N: 4SC12PA#ACJ and Model: CK-440G) is not working.

[Chainulu]

My HP Slim Wireless Combo (P/N: 4SC12PA#ACJ and Model: CK-440G) is not working. hence request to do the needful in this regard.

[Hawks_Eye]

Hi @Chainulu 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Let’s troubleshoot the issue with your HP Slim Wireless Combo (keyboard and mouse) and get it working again. 

Here are some steps you can try:

 

1. Check the Wireless Receiver

Ensure the USB wireless receiver (dongle) is securely connected to your computer.

Try plugging it into a different USB port to rule out port issues.

If you’re using a USB hub, connect the receiver directly to the computer instead.

 

2. Verify Power and Batteries

Ensure that the keyboard and mouse have fresh, properly installed batteries.

Replace the batteries, even if they seem new, to eliminate low battery power as the cause.

 

3. Re-Pair the Devices

Wireless keyboards and mice sometimes lose their pairing with the receiver:

Locate the pairing/connect button on your keyboard and mouse.

Press and hold the pairing button until the LED indicator blinks.

The devices should automatically reconnect to the receiver.

 

4. Check for Driver Issues

Outdated or missing drivers can cause malfunctions:

Open Device Manager on your computer (Win + X > Device Manager).

Expand the "Keyboards" and "Mice and Other Pointing Devices" sections.

Right-click the devices and select Update Driver > Search Automatically for Drivers.

Restart your system after updating.

 

5. Test with Another Device

Connect the USB receiver to a different computer to see if the issue persists. If the combo works on another device, the issue is likely related to your computer’s settings.

 

6. Reset the Devices

Some HP wireless combos allow for factory reset:

Check the user manual to see if your model supports resetting.

 

7. Clean and Inspect

Inspect both devices for physical damage or debris that might block the keys, mouse buttons, or sensors.

Clean the keyboard and mouse carefully, using a soft cloth or compressed air.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Chainulu]

Hello  Executive, Greetings!

Unfortunately, I am very sorry that the above solutions did not work for me!

Further, please share the user manual for the HP Slim Wireless Combo (P/N: 4SC12PA#ACJ and Model: CK-440G), as I was unable to find it anywhere.

[Hawks_Eye]

@Chainulu 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Chainulu]

Hello Executive,

Greetings!

Further, the private message dose not contain any information pertaining to the issue, hence request to do the needful i n this regard at the earliest.

[Hawks_Eye]

Hi @Chainulu

My apologies for the inconvenience.

I have replied to your private message; please check and do the needful.

Take care, and have an amazing day!

Regards, 

Hawks_Eye