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‎11-07-2023 01:56 AM

HP Recommended

HP gaming mouse M270 is experiencing issues. The dim red light and the need to constantly adjust it before use can be frustrating. Additionally, the hidden and covered serial number on the back of the mouse could pose a challenge for troubleshooting and warranty claims. I'm facing an issue with my HP gaming mouse M270 as it is not working properly. The mouse doesn't respond to movements, and the cursor on the screen remains stagnant. This problem has affected my overall gaming experience and productivity. I've tried troubleshooting by checking the connection, changing USB ports. I'm considering reaching out to HP customer support to see if they can provide a solution or potentially replace the mouse to resolve this problem.

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1 person had the same question
1 REPLY 1

‎11-16-2023 01:14 PM

HP Recommended

Hi @SimarLmao,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing a hardware issue with your HP mouse.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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