My mouse scroll is not working

[Zee_1]

I bought Hp mouse but the scroller is not working and the Serial number has vanished. I can’t locate serial number but the mouse is still in warranty. I need help with replacement or fixing please 

[Deep_World]

Hi @Zee_1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the issue, could you please provide a few more details?

1. What is the exact HP mouse model?
2. Is it a wired, wireless USB, or Bluetooth mouse?
3. When did you purchase the mouse, and do you still have the purchase invoice or receipt?
4. Is the scroll wheel:
   • Not scrolling at all?
   • Scrolling intermittently?
   • Scrolling in the wrong direction?
5. Have you tried the mouse on another computer to rule out a system-related issue?

Troubleshooting steps you can try now

1. Clean the scroll wheel

Dust can prevent the scroll sensor from working properly.

• Power off the mouse (or unplug it)
• Gently blow air around the scroll wheel

2. Check mouse settings

• Go to Settings > Bluetooth & devices > Mouse
• Make sure scrolling is enabled and adjust the scroll lines setting
• Disable any third-party mouse or gesture software temporarily

3. Test on another port or system

• If it’s USB wireless, try a different USB port
• If Bluetooth, remove the mouse and pair it again
• Test it on another laptop/PC if possible

4. Update or reinstall mouse drivers

• Open Device Manager
• Expand Mice and other pointing devices
• Right-click and uninstall the mouse device
• Restart the computer and let Windows reinstall the driver

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World