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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Hp omen 600 mouse
Microsoft Windows 10 (64-bit)

The hp omen mouse that arrived yesterday has yet to work even with the firmware update, I can't change the color of the mouse, the dpi, and the sniper button doesn't work at all.  I've looked through every thread and forum I could find but no answers.  I would really appreciate any solutions that don't require me to get a new mouse.

3 REPLIES 3
HP Recommended

@Jonas4promqueen

 

OMEN by HP Mouse 600

 

Sorry, no real help - just a couple of observations.

 

Sounds like a great mouse - too bad it is being stubborn.

 

The User Guide is nearly unreadable at any scale I can manage on a 27 inch HD monitor.  Shudder.  IF there is anything you can do with the commands, the tiny print does include the how-to for the items you mention.

 

No Joy...

If there is a tiny little serial number on the bottom of the errant mouse, you could try contacting HP and open a case.  On the other hand, even with the serial number, the response center may not recognize the serial number for a mouse.  (Personal opinion - I don't have access to the gargantuan databases used in the help center.)

 

 

So - try to contact HP Tech Support.

 

NOTE:  If you cannot contact HP Tech and / or cannot open a case, we do have limited means of forwarding a request for you.

 

 

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From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

Reminders:

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In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

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Dragon-Fur

HP Recommended

Thanks man!  I'll probably just open a case like you suggested and see if they can help me troubleshoot my way through this mess.

HP Recommended

@Jonas4promqueen

 

You are welcome.

 

I wish I could have provided some actual (useful) advice.

 

Happy New Year!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.