My wireless mouse is not working

[Bhushan01]

My wireless mouse usb dongle is not working 

[Garp_senchau]

@Bhushan01, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Check Battery

• Ensure that the battery in the wireless mouse is properly installed and has enough charge.
• Replace the battery with a new one if necessary.

2. Check Connection

• Make sure that the wireless receiver is connected to a functional USB port on the laptop.
• Try disconnecting and reconnecting the wireless receiver.
• If your mouse uses Bluetooth, ensure that Bluetooth is turned on in the laptop.

3. Re-pair the Mouse

• If the wireless mouse uses Bluetooth, re-pair it with the laptop:
  • Go to Settings > Bluetooth & devices.
  • Remove the existing pairing and then add the device again.

4. Check Device Manager

• Ensure the mouse is recognized by the laptop:
  • Right-click on the Start menu and select Device Manager.
  • Expand the Mice and other pointing devices section.
  • Look for any yellow exclamation marks or red crosses.
  • If present, right-click the mouse device and select Update driver or Uninstall. Restart the computer to reinstall the driver automatically.

Refer to this guide for further troubleshooting steps: HP PCs - Troubleshooting wireless mouse issues | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,