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05-12-2022 12:35 PM
I finally recently received a replacement controller under the warranty for my Reverb G2 headset, after a month of trying to get my warranty honored after it falsely expired (the warranty period for my product "began" 4+ months before I purchased it, new, directly from HP). The box containing the replacement part did not contain a return shipping label and I have not received an email with one. I have attempted to contact support about this via web chat and was directed to call a number. I called both that number and another support number multiple times each and always get transferred 3-4 times before hitting dead air and having to hang up. I must have at this point spoken with a dozen different people, none of whom could or would do anything. HP is the one demanding the return of the original part, but if they are going to make it impossible I am not inclined to try much harder. This is my final attempt before I just toss the old controller in the trash, because I'm not going to jump through hoops over something that should not be my problem anymore at this point. Please let me know how to actually get a return label.
05-15-2022 03:20 AM
Welcome to the HP Support Community! I'd like to help!
I see you are looking for return label to ship the defective HP Laptop. I apologize for the Inconvenience.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Click on this link - https://support.hp.com/us-en/contact-hp
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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Have a great day!
05-18-2022 11:21 AM
Not a laptop, a VR controller. But either way, I have attempted to contact support several times already and I never get anywhere. As I already mentioned in my post, I have already spoken to many people, been transferred countless times, and transferred to dead air just as many times. I have also attempted to use live chat and was directed to use phone support, which has failed every time. The entire reason I posted here in the first place is because I am not able to get a response from the channels you suggested, so to continue to suggest that avenue is not an acceptable answer.
05-18-2022 07:07 PM
Ask someone to look at your case number (you should see it in a message about the replacement controller sent to your email account). Tell them you need them to print out the shipping label. If they say they want to transfer you, tell them you want to be escalated instead. People higher up the support chain should give you a better chance at success.
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