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‎07-24-2022 11:46 AM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

Everything works except there is no sound coming out of the left speaker. When I move the left speaker slightly, sometimes the sound comes back. Looks like a bad connection in the hardware.

 

How do I get customer service for that?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2022 12:44 AM

HP Recommended

Thanks everyone! After posting my question here I was able to go through customer support, and yes, I just had to unscrew the left speaker and put it back in place, and all seems to work now!

View solution in original post

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3 REPLIES 3

‎07-24-2022 04:06 PM

HP Recommended

Hello @FlorianSeattle 

 

See post from user @Katashtrophie and my answer.

 

https://h30434.www3.hp.com/t5/Gaming-Accessories/Reverb-G2-Warranty-Issue/m-p/8439489/highlight/fals...

 

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‎07-24-2022 04:47 PM

HP Recommended

I had the same issue a while ago but fixed it quite easily.

 

If you remove the Philips head screw in the speaker it will remove from the headset - it works on a pin and contact strip system, I just cleaned the contacts with a cotton bud and it's been fine since.

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‎07-25-2022 12:44 AM

HP Recommended

Thanks everyone! After posting my question here I was able to go through customer support, and yes, I just had to unscrew the left speaker and put it back in place, and all seems to work now!

Was this reply helpful? Yes No
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